Reference

How cemtoto Handles Your Personal Information

This Privacy Policy explains exactly what personal data cemtoto collects when you create an account, make a deposit via PayPal, Venmo, or Play+, or contact our support team.

Account data you controlPayPal, Venmo, Play+ transaction recordsCookie and device data explainedClear data-deletion pathUS-state eligibility applies

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We take a practical, minimal approach to data: collect what we need, secure it properly, and make it easy for you to see or remove it. Every account is protected at the session level, and payment data flowing through PayPal, Venmo, and Play+ never touches our servers in raw form — those processors handle the card and wallet details on their own secured infrastructure. Here is how each key area works.

Account Security Each login session uses an encrypted token. Suspicious activity — like a new device in a different state — triggers an email verification step before access is granted.

Cookie Use We use first-party session cookies to keep you logged in and to remember your wallet preference. We do not drop third-party advertising cookies on our pages.

Data Retention Account profile data is kept as long as your account is active. Transaction records are retained for the minimum period required by applicable financial regulations, then purged.

Your Access Rights You can request a full export of your account data or ask for deletion at any time. Submit the request through live chat or email and we will confirm receipt within two business days.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

Have a question about your stored data, want to update your account details, or need to request deletion? Our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through the in-app help form on mobile. We aim to acknowledge privacy requests within two business days and resolve them as quickly as applicable law allows.

Live Chat Open live chat from your account dashboard to submit a data request or ask about what information we hold on your profile.

Email Support Email the address shown in your account settings with your registered name and request type. We respond within two business days.

In-App Help Form On mobile, tap the help icon in the menu to open the privacy request form — works on both iOS and Android without leaving the app.

What We Collect and Why We Use It

cemtoto Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you open an account, we collect the information needed to verify your identity — full legal name, date of birth, email address, and state of residence — because access depends on where local law permits. Payment activity through PayPal, Venmo, and Play+ is logged to

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process deposits and withdrawals and to meet financial-compliance requirements under applicable law. We also collect device identifiers, browser type, and session data through first-party cookies so the platform loads correctly on your phone or desktop and so we can detect unusual login attempts. If you reach
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out via live chat or email support, those conversation records are stored against your account. We do not sell your personal data to third-party advertisers. Data shared with payment processors like PayPal is limited to what those processors need to complete the transaction. You can request
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a copy of your stored data or ask us to delete your account at any time by contacting support. Retention periods follow applicable state and federal requirements, and some records — particularly transaction logs — must be kept for a minimum period set by financial regulations.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About Your Privacy at cemtoto

Below are the questions we hear most often about how your personal information is collected, stored, and managed. If your question is not here, live chat in your account dashboard is the fastest path to an answer.

We collect your legal name, date of birth, email, state of residence, and device information. Payment method details for PayPal, Venmo, or Play+ are handled by those processors directly.

No. We do not sell your personal data to third-party advertisers or data brokers. Data shared with payment processors is limited strictly to what is needed to complete your transaction.

Submit a data-access request through live chat or the email address in your account settings. Include your registered name and we will send a copy within the timeframe required by applicable law.

Yes. Contact support via live chat or email to request full account deletion. Some transaction records must be retained for a legally required minimum period even after deletion.

We use first-party session cookies to keep your login active and remember your wallet preference — PayPal, Venmo, or Play+. We do not use third-party advertising cookies.

Your data is handled the same way regardless of your city. Access to the platform depends on your state's law, and your state of residence is verified during account creation.

Reference

Privacy Policy

Access may be available only in states where local law permits.

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How cemtoto Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Privacy Rights

Common Questions About Your Privacy at cemtoto

01 What personal data does cemtoto collect when I open an account?

02 Does cemtoto sell my data to outside companies?

03 How can I request a copy of the data you hold about me?

04 Can I ask cemtoto to delete my account and personal data?

05 How does cemtoto use cookies on the platform?

06 Is my information handled differently if I am in Atlantic City or Detroit?

Privacy Policy

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